It is often said that the first impression stays with someone for a long
time. We all want to give a good first impression to achieve success in our
respective discipline. Hostessing is a field with a high need for customer
satisfaction. And a hostess can be successful if she understands her goal and
possesses these qualities.
 |
Charrah Hardamon — Customer Success Strategist, Reflektive
|
Here are the qualities you need to become a
successful hostess.
1) Confidence
Confidence is a trait that is required in every possible field. If you want
to achieve something then the first thing you need is confidence. You have to
be confident to become a successful hostess. This field requires confidence.
Your customers will be disappointed if you fail to stand in front of them with
confidence. You have to meet different types of people every day so being
confident will help you handle your job in a right manner. The job requires you
to work with confidence. Everything you say should be done with confidence.
Whether or not a candidate is confident is usually evident from the interview,
when the employers look for a hostess. You need the confidence to get the job
of a hostess and also ace it.
2) Friendly
This quality is extremely important. A hostess should be polite and
friendly. It is important to greet every customer with a smile because this is
what the field requires. Talking to customers in a rude manner is a big no.
Never talk to your customers rudely, always talk to them nicely with a smile on
your face. A smile on your face will also lighten the mood of your customers.
You will be able to get a better response as well.
3) Team player
You have to work with your colleagues. It is important to be nice to them.
Never treat your subordinates or colleagues rudely. Work with them nicely.
Also, you might have to multi-task at times. You can be asked to manage or
handle something as well.
4) Compassionate
Hospitality is about connecting with people. You have to be compassionate
towards people. Always try to connect with these people because this profession
is all about connection which can be emotional or just with the purpose of
impressing the customers with effective services.
