What Is The Importance Of Leadership Skills And Why Do Organizations Need Great Leader To Grow?

It is the leader that can either develop or fail your organization. Whenever an employee decides to leave an organization in order to join another one, they do so because they are unhappy with their bosses. It is your leadership skills that help you achieve your goals. Leadership skills are important for a variety of reasons. 

Leadership improves the skills of staff:

A leader is the person everyone looks up to in the organization. When people see their leader following a set of rules and regulations and behaving in a certain way, they know that this is how they should be performing in order to become successful in their careers. The examples presented by a leader help the employees polish and enhance their skills. 

Leadership shows that employees are important:

A good leader shows through his practices that every employee is important and plays a significant part in making the organization big. He makes everyone feel valued and significant. When employees know that their work is given worth and they are rewarded for their efforts, they tend to show even better performance in the future. Motivation by the leader works as a stimulus for the employees to work even harder. 

There are a number of reasons behind why organizations need great leaders to grow. Some of the reasons have been listed in this article.  

Great leaders motivate:

Great leaders are important because they develop an environment based on motivation. They encourage their employees to do well and employees in turn feel inspired to work hard.

Great leaders develop the business:

Great leaders develop such strategies that are effective in a way that helps organizations grow. Their plans are effective and help organization achieve its objectives and move forward.

Great leaders know how to earn consumer loyalty:

Great leaders use such strategies that help them gain loyal consumers. Customers tend to show loyalty towards a certain brand once they see that the brand cater to their needs and understands their concerns effectively. 

Great leaders set great examples:

Great leaders are significant in the organization because they set great examples for others. They show others how they should act in order to achieve success. 

-Charrah Hardamon

The Solutions to the Failure of Change Implementation

There are so many things that happen in businesses on a daily basis. The managers take the day to day decisions and long-term decisions as well. The employees working for the companies usually fail to understand the need for a new change happening in the business. The managers need to take a step further and ensure that the employees are satisfied with the advancement. 

There are times when managers make the decisions by themselves and forget about their employees. The managers should float the idea first before implementing anything. First, share the idea with employees, ask them to give their opinion, and get some feedback from them. Involve the workers in the decision-making process if you want them to understand the whole process effectively. Let them know about the decisions and progress. 

Be democratic in your approach. Trust the abilities of your employees and let them know about all the details so they know what they need to do. Let the workers participate in the decision-making process. Moreover, change is something that isn't usually easy to accept. You won't be able to accept a change instantly. If something changes in your life, you will feel the change and it might affect you in a positive or a negative manner. The same goes for the workers. Give time to the workers and let them adjust to the changes. Provide them with training, allow them to learn the skills required e.g. offer on the job training services. Create an environment where employees can learn new skills and work on them as well. Another step that needs to be taken in order to ensure that the employees accept the change is reinforcement. The managers should take steps to ensure that the workers accept change wholeheartedly and start performing at their optimum level. For this, the managers should motivate the workers. They should offer some monetary and non-monetary incentives. Offer performance-related pay to your employees. These rewards will help you achieve the goal of making the employees accept the change.

Top 3 Tips to Become a Great Receptionist!

Becoming a receptionist require certain skills that can be learnt easily without any difficulty. Other than communication and interpersonal skills, there are other important things as well.

Here are the top 3 tips that can help you in becoming the most effective receptionist ever:

Smile always:

It’s true. The most genuine and warm smile can cure even the worst of days. A great front desk agent should be smiling 100% of the time. Yes, I know that there are days when we don’t feel like smiling, but an awesome front desk member should be ready to come to work with a smile. Read my recent article.

Smile is actually something that is worth million dollars. Warm smile can brighten up anyone’s day within no time. If we focus on the different descriptions of a front desk officer, it is important for the receptionist to be smiling all the time. He or she must appear quite welcoming. 

Well-informed about the Local Area:

When guests have questions about your hotel’s vicinity, they will probably approach the desk. As such, every member of the front desk team should be knowledgeable enough to be able to answer these questions and make recommendations including where to eat, where to shop, local hot spots, what to do, etc.

One must be very much informed regarding the local areas as most of the guests are quite keen to explore the areas around their hotel. They might want to walk or jog and they might ask you about the local areas. Therefore, instead of telling them you have no idea, it is better to get some time so that you can search for the information. Even though, these are minor things, you must be ready for them.

Resourceful:

One expecting the unexpected is the one who is successful in this industry. It is important to understand that customers have several requests and they are unexpected most of the time. No one can control the customers and their requests but one surely can manage the staff and train them accordingly. Therefore, it is important to train them in a proper manner so that they can fulfill the needs of the customers. 

-Charrah Hardamon

The Traits You Need To Become A Successful Hostess

It is often said that the first impression stays with someone for a long time. We all want to give a good first impression to achieve success in our respective discipline. Hostessing is a field with a high need for customer satisfaction. And a hostess can be successful if she understands her goal and possesses these qualities. 

Charrah Hardamon — Customer Success Strategist, Reflektive

Here are the qualities you need to become a successful hostess.

1) Confidence

Confidence is a trait that is required in every possible field. If you want to achieve something then the first thing you need is confidence. You have to be confident to become a successful hostess. This field requires confidence. Your customers will be disappointed if you fail to stand in front of them with confidence. You have to meet different types of people every day so being confident will help you handle your job in a right manner. The job requires you to work with confidence. Everything you say should be done with confidence. Whether or not a candidate is confident is usually evident from the interview, when the employers look for a hostess. You need the confidence to get the job of a hostess and also ace it.

2) Friendly

This quality is extremely important. A hostess should be polite and friendly. It is important to greet every customer with a smile because this is what the field requires. Talking to customers in a rude manner is a big no. Never talk to your customers rudely, always talk to them nicely with a smile on your face. A smile on your face will also lighten the mood of your customers. You will be able to get a better response as well.

3) Team player

You have to work with your colleagues. It is important to be nice to them. Never treat your subordinates or colleagues rudely. Work with them nicely. Also, you might have to multi-task at times. You can be asked to manage or handle something as well. 

4) Compassionate

Hospitality is about connecting with people. You have to be compassionate towards people. Always try to connect with these people because this profession is all about connection which can be emotional or just with the purpose of impressing the customers with effective services. 

Crisis to Avoid in a Business

Charrah Hardamon — Customer Success Strategist, Reflektive

Every business should plan properly to avoid problems. Business managers should follow contingency planning it means the development of alternative plans for use in case of problems arising within the organization or outside the organization. This type of planning allows a business to cope with a variety of crisis listed below.

Finance

In case of liquidity, large firms may have contingency funds set aside. Other solutions include finding an alternative fund to deal with a short-term lack of finance.

Production

A business must arrange alternative sources as a solution to interruptions in production. Some of the work may be handed over or outsourced to other producers. It may also be able to switch production from one machine or factory to another. Rearranging the time of production and dealing with a pool of suppliers can prove to be useful as well.

Human Resource Management

An effective consultation will help minimize difficulties and may speed up the solution to industrial relations problems. Similarly, motivational rewards may be used to deal with poor staff motivation. A flexible workforce comes in handy if the business is faced with a lack of employees as a result of high labor turnover.

Image

Faulty products or damage to the environment can have an enormous effect on the image of a business. A business must act quickly and effectively when faced with image problems. Faulty products must be withdrawn immediately. The management needs to focus on extensive promotion in an attempt to alleviate any public concern for its products. Practices such as recycling may be highlighted.

Management and communication

Management has a vital role to play in times of crisis. There must be strong leadership from the top of the company hierarchy and every member of the organization should be clear about his role and responsibilities. A business needs clear communication channels to ensure that messages are being passed on effectively. Contingency planning is important but the business must not let it affect the corporate plans. For example, keeping a larger amount in contingency fund may reduce the funds that a business has for investment or expansion. 

-Charrah Hardamon